Getdownart.com is committed to quality products and your satisfaction is 100% guaranteed!
We will refund or replace any order If for any reason you are not completely satisfied with your purchase; within 30 Days of receipt. Shipping charges will not be refunded.
If your order arrives in less than satisfactory condition, we offer a convenient Photo Return option that speeds replacement. Simply take one digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to firstname.lastname@example.org.
Subject must include: Refund or Replacement - ORDER NUMBER
Body of email must include:
-Shipping ID or item number
-A brief description of the reason for the return
All orders that are in stock and ready top ship are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
Order tracking # is provided once the order is shipped via email.
PLEASE CHECK YOUR SPAM FOLDER for an emails from email@example.com BEFORE YOU CONTACT US with any fulfillment questions.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item is made on-demand, please allow up to 2 weeks for delivery. In the meantime we will ship you any part of your order that is in stock and ready to ship. You will not be charged any additional shipping and handling for the second shipment.
For International Returns, please contact Customer Support at firstname.lastname@example.org or 702-260-9092.